EFS Accounts

  1. What is an EFS account and how do I get one?
  2. Is all my information secure?
  3. If I withdraw money from my EFS account back to my credit card, how long does it generally take to show up on my credit card statement?
  4. How do I withdraw funds from my EFS account?
  5. How much can I withdraw back to my credit card?
  6. Can I request to withdraw by either cheque or credit card, whichever I prefer?
  7. What are deposits to my EFS account via credit card charged as?

What is an EFS account and how do I get one?

EFS Caribbean is a third-party company which Casino On Air uses to conduct all real money transactions. This includes all foreign currency exchanges and also provides a secure gateway when setting up a Casino On Air account. EFS Caribbean is a wholly-owned subsidiary of Starnet Communications International Inc., a fully reporting, publicly traded US company. EFS accounts are automatically created when you use the software in "Play for Real." A PIN number is generated for each EFS account.

Is all my information secure?

Security for our Casino On Air customers has always been one of our top priorities. Casino On Air and EFS Caribbean both use the SSL Protocol to provide privacy and reliability between two communicating applications. SSL uses 128-bit encryption, which ensures server and client authentication. This is done through encrypted algorithms and cryptographic keys.

What all this means is that before any of your data is sent from you to us or vice-versa, the data is encrypted and then sent. This will make it impossible for anyone to break this code and gain any confidential information.

If I withdraw money from my EFS account back to my credit card, how long does it generally take to show up on my credit card statement?

When withdrawing from your EFS account back to your credit card, it will take anywhere from 3-5 business days to show up on your credit card statement. If 5 business days have passed, please contact the bank who issued you the credit card and ask them if they see a credit from EFS USA pending. If they do not, please contact Customer Service/Technical Support.

How do I withdraw funds from my EFS account?

To withdraw funds from your EFS account, sell your V-Chips to your EFS account, and then proceed with the withdrawal.  You must have the PIN number which is emailed to you the following business day after you first deposit. Select "MONEY" from the menu bar then "V-Chip Account" and "Sell V-Chips." Enter the amount you wish to transfer to your EFS account. Then select "Withdraw" from the ATM screen, enter the amount you wish to withdraw and click on which method you would like to withdraw by - credit card or cheque. Once you have done this, please enter your PIN number and the amount you would like to withdraw. You may then hit "Withdraw Money", and your withdrawal will be processed.

How much can I withdraw back to my credit card?

When withdrawing from your EFS account back to your credit card, you may withdraw up to the amount that you have deposited via credit card in the lifetime of your accounts with EFS Caribbean. However, when you have withdrawn up to this amount, any remaining funds must be withdrawn via cheque. 

Can I request to withdraw by either cheque or credit card, whichever I prefer?

No. If you have deposited at any time by credit card, your withdrawal will be deposited to the credit card (up to the amount you put in your account) first. The remainder of your balance will be sent by cheque. Credit cards have priority. Similarly, you may not withdraw back to your credit card over the amount which you have deposited.

What are deposits to my EFS via credit card account charged as?

Deposits to your EFS account via credit cards get charged as purchases. 

Return to Table of Contents