•   How do I begin playing?

  •   I have problems logging-in.

  •   I forgot my password.

  •   What is the difference between the Guest Casino and Members Casino?

  •   I want to change my password.

  •   How do I change my account details?

  •   How secure is CasinoOnAir?

  •   Is online gambling legal?

  •   How do I make a deposit to my account?

  •   How do I make a credit card deposit? Is it secure?

  •   Any other ways to deposit money to my CasinoOnAir account?

  •   What are the minimum & maximum gambling limits?

  •   What are the deposit limits?

  •   How long does it take to process my deposit?

  •   Please explain the payout method.

  •   How do I cash out my winnings?

  •   Is it possible to accelerate the cheque delivery?

  •   How can bonuses be included in cash outs?

  •   Is CasinoOnAir a licensed online casino?

  •   Is CasinoOnAir an accredited online casino?

  •   Does CasinoOnAir have a Frequent Player Bonus Program?


  •    How do I begin playing?

      Playing in the Members Casino
    1. Register for our Members Casino.
    2. Follow the directions and enter your username and password in the appropriate boxes.
    3. Click on the "Members Casino" button.
    4. Read the agreement and choose "yes".
    5. Go to the Cashier and enter your details to buy chips.
    6. Click on the "Members Casino" button.
    7. Select the casino game of your choice and begin playing.
      Playing in the Guest Casino
    1. Register for our Guest Casino.
    2. Follow the directions and enter your username and password in the appropriate boxes.
    3. Click on the "Guest Casino" button.
    4. Select the casino game of your choice and begin playing.
    Enjoy our games.
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     I have problems logging-in.

    Your User Name and Password are CaSe SenSitiVe.
    If your User Name is CAsiNoOnair and password is poK1Aa, make sure you type capital letters where necessary.
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     I forgot my password.

    If you are having trouble retrieving your user name and/or password, please contact customer support. [email protected]
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     What is the difference between the Guest Casino and Members Casino?

    The Guest Casino is a free "play" casino where your V-Chips have no real value. The Members Casino is playing for real, your V-Chips are valued as real dollars. However, everything regarding the games themselves (software, server, odds) are identical!
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     I want to change my password.

    Please send CasinoOnAir the following information about your account for verification purposes. CasinoOnAir will not, under any circumstances, reset a Password without the following information.
    • Username
    • Your Name
    • Zip Code
    • State
    • Country
    • Telephone Number
    • Approximate Date of Last Successful Login
    • Approximate Date of Registering Your Account
    For security reasons and to help you regain access to your account as quickly as possible, all requests for help regarding Passwords must be sent to the following address only: [email protected]

    As long as you provide all of the information requested and the information is correct, CasinoOnAir will reset your Password and email it to the address you registered initially with.
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     How do I change my account details?

    Simply send us an email from the same email you have registered with, stating your username and the new details you wish to change, and we will do it for you.
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     How secure is CasinoOnAir?

    By providing state-of-the-art software, SSL transaction transmission and firewall protection, CasinoOnAir offer's its users the highest security available. The deposit section of the cashier is protected by Verisign TM. If you want to see the validity of the Verisign license go to the cashier, click deposit and then double click on the lock symbol which appears on the page; a special popup will appear with all relevant details.
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     Is online gambling legal?

    Every region throughout the world has different laws and they change from time to time. To be sure, you should contact your local legal representatives to answer any questions.
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     How do I make a deposit to my account?

    Click on the "Cashier" button in either the Guest Casino or Members Casino pages and follow the instructions.
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     How do I make a credit card deposit? Is it secure?

    Credit card deposits are processed via DCTI using encryption protocols.
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     Any other ways to deposit money to my CasinoOnAir account?

    You can credit your account at CasinoOnAir directly from your bank Account by Wire transfer, through a PayPal or through a NETeller account:
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     What are the minimum & maximum gambling limits?

    The minimum bet at casinoOnAir is $1.
    The maximum bet is $200.
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     What are the deposit limits?

    There is a daily $1,500 limit on your deposits.
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     How long does it take to process my deposit?

    Your withdrawal request will be processed within 5 days. Payouts usually take 2-3 days to post to your credit card. Cheques usually arrive within 2-4 weeks.
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     Please explain the payout method.

    When cashing out from your CasinoOnAir account back to your credit card:
    You may cashout up to the amount that you have deposited via credit card during the life of your account with CasinoOnAir. However, when you have withdrawn up to this amount, any remaining funds must be withdrawn via cheque.

    There is a $10 minimum per withdrawal.
    The amount withdrawn to the credit card should appear within 3-5 days.
    The cheque should arrive within 2-4 weeks.
    There are no transaction fees for these types of withdrawals.
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     How do I cash out my winnings?

    1. To withdraw money from your CasinoOnAir account, click on the "CASHIER" button in the Members Casino.
    2. Click "WITHDRAW."
    3. Enter the amount you wish to withdraw and click "Submit Withdrawal Request."
    4. Your withdrawal will be deducted from your account balance and will be left pending for 5 banking days. During these 5 days it is possible to reverse your cashout by selecting the specific withdrawal from the "Awaiting Process" box and clicking on the "Back to Account" button. After 5 days all pending withdrawals will be posted back to your credit card or other account, within 72 hours.
    Credit Card, FirePay cashouts: You may cash out up to the amount that you deposit during the life of your account with CasinoOnAir. Any remaining funds ( i.e. winnings ) are automatically withdrawn via cheque. The cheque should arrive within 2-4 weeks.

    PayPal, NETeller cashouts: You may cash out any amount including winnings.


    NOTE: There is a $10 minimum per cash out.
    No fees are imposed on cash-outs.
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     Is it possible to accelerate the cheque delievery?

    In order to accelerate the cheque delievery, you can request FedEx service (fee $30). This special service will ensure your cheque arrives safely to your door and will accelerate the delivery by 2-4 work days.
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     How can bonuses be included in cash outs?

    In order to cash out your funds including a bonus you have received, you must place wagers exceeding 12 times your initial deposit plus 12 times the bonus amount. You can place a cash out request at any time, but unless you have complied with the above rules, the bonus will be deducted from your account at cash out.
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     Is CasinoOnAir a licensed online casino?

    CasinoOnAir is licensed through the government of Venezuela and is allowed to operate a casino under the supervision of the government of Venezuela.
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     Is CasinoOnAir an accredited online casino?

    CasinoOnAir is accredited with the Internet Gaming Commission.
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     Does CasinoOnAir have a Frequent Player Bonus  Program?

    CasinoOnAir introduced the first frequent player bonus program on both deposits and wagers.
    To learn more about this program go to our help files on Points Program or use the following link to our promotion section Frequent Player Program.


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