| How do I begin
playing? |
To Play for
Real
- Log on the through the "Member Login" area on our home
page: http://pai-gow.casinoonair.com
- Enter in the appropriate boxes your username and
password as emailed to you upon registration.
- Click on the "Play for Real" button.
- Enter Your details and buy chips.
- Click on the 'Play for Real" button.
- Select your choice of casino games and to begin playing.
Enjoy our games.
|
To Play for
Fun
- Log on the through the "Member Login" area on our home
page: http://pai-gow.casinoonair.com
- Enter in the appropriate boxes your username and
password as emailed to you upon registration.
- Click on the "Play for Fun" button.
- Select your choice of casino games and to begin playing.
Enjoy our games.
|
| I have
problems logging in. |
Your User Name and Password are
CaSe SenSitiVe.
If your User Name is CAsiNoOnair and
password is poK1Aa, make sure you type capital letters where
necessary.
|
I
forgot my password.
|
Please send us your User Name
and we will send you the password to the e-mail address you
registered initially. Or click on the "forgot password" link
on our home page.
If you need to retrieve your password
right now click here Forgot
Password
|
What
is the difference between playing for fun and playing
for real?
|
The only difference between
playing for fun and playing for real is that when playing for
real, your V-Chips are valued as real dollars. The software,
server, odds, etc. are identical!
|
| I want
to change my password. |
Please send CasinoOnAir the
following information about your account for verification
purposes. CasinoOnAir will not, under any circumstances, reset
a Password without the following information.
- Username
- Your Name
- Zip Code
- State
- Country
- Telephone Number
- Approximate Date of Last Successful Login
- Approximate Date of Registering Your Account
For
security reasons and to help you regain access to your account
as quickly as possible, all requests for help regarding
Passwords must be sent to the following address only: [email protected]
As long as you provide all of the information requested and
the information is correct, CasinoOnAir will reset your
Password and email it to the address you registered initially
with.
|
| How do
I change my account details? |
Simply send us an email from the
same email you have registered with, stating your username and
the new details you wish to change, and we will do it for you.
|
| How
secure is CasinoOnAir? |
By providing state-of-the-art
software, SSL transaction transmission and firewall
protection, CasinoOnAir offer's its users the highest security
available. The deposit section of the cashier is protected by
Verisign TM. If you want to see the validity of the Verisign
license go to the cashier, click deposit and then double click
on the lock symbol which appears on the page; a special popup
will appear with all relevant details.
|
| Is
online gambling legal? |
Every region throughout the
world has different laws and they change from time to time. To
be sure, you should contact your local legal representatives
to answer any questions.
|
| How do
I make a deposit to my account? |
Click on the "Cashier" button in
the loby or on the "Play for Real" button on any page and
follow the online instructions.
|
| How do
I make a credit card deposit? Is it secure? |
Credit card deposits are
processed via DCTI using encryption protocols.
|
| Any
other ways to deposit money to my Casino Bar account?
|
You can credit your account at
Casin Bar directly from your bank Account by Wire transfer,
through a PayPal or through a NETeller account:
|
| What
are the minimum & maximum gambling limits? |
The minimum bet at casinoOnAir
is $1.
The maximum bet is $200.
|
| What
are the deposit limits? |
There is a daily $2,000 limit on
your deposits.
|
| How
long does it take to process my deposit? |
Your withdrawal request will be
processed within 5 days. Payouts usually take 2-3 days to post
to your credit card. Cheques usually arrive within 2-4 weeks.
|
| Please
explain the payout method. |
Cash out: When cashing out from
your CasinoOnAir account back to your credit card: You may
cashout up to the amount that you have deposited via credit
card during the life of your account with CasinoOnAir.
However, when you have withdrawn up to this amount, any
remaining funds must be withdrawn via cheque. There is a $10
minimum per withdrawal. The amount withdrawn to the credit
card should appear within 3-5 days. The cheque should arrive
within 2-4 weeks. There are no transaction fees for these
types of withdrawals.
|
| How do
I cash out my winnings? |
- To withdraw money from your CasinoOnAir account, click
on the "CASHIER" button in the Lobby.
- Click "Cash Out".
- Enter the amount you wish to withdraw and click "Submit
Cash Out Request".
- Your withdrawal will be deducted from your account
balance and will be left pending for 5 days.
During these
5 days you can reverse your cash out by selecting the
specific withdrawal from the "Awaiting
Process" box and
clicking on the "Back to Account" button.
After 5 days
your withdrawal will be posted back to your credit card.
This process takes an additional 72 hours.
- You may cash out up to the amount that you deposit via
credit card during the life of your account with
CasinoOnAir.
Any remaining funds must be withdrawn
via cheque.
Cheques should arrive within 2-4 weeks.
NOTE: There is a $10 minimum per cash out.
No fees
are imposed on cash-outs.
|
| Is it
possible to accelerate the cheque delievery? |
In order to accelerate the
cheque delievery, you can request FedEx service (fee $30).
This special service will ensure your cheque arrives safely to
your door and will accelerate the delivery by 2-4 work days.
|
| How
can bonuses be included in cash outs? |
In order to cash out your funds
including a bonus you have received, you must place wagers
exceeding triple your initial deposit plus triple the bonus
amount. You can place a cash out request at any time, but
unless you have complied with the above rules, the bonus will
be deducted from your V-chip account at cash out.
|
| Is
CasinoOnAir a licensed online casino? |
CasinoOnAir is licensed through
the government of Venezuela and is allowed to operate a casino
under the supervision of the government of Venezuela.
|
| Is
CasinoOnAir an accredited online casino? |
CasinoOnAir is accredited with
the Internet Gaming Commission.
|
| Does
CasinoOnAir have a Frequent Player Bonus Program?
|
CasinoOnAir introduced the first
frequent player bonus program on both deposits and
wagers.
To learn more about this program go to our help
files on Points Program or use the following link to our
promotion section Frequent
Player Program.
|
